At Fathermatic, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns and refunds are accepted for products purchased from our online store.

1. Eligibility for Returns
– Returns are accepted within 7 days of delivery.
– Products must be unused, undamaged, and returned in their original packaging with all accessories.
– Prescription spectacles are non-refundable unless defective or delivered incorrectly.

2. Non-Returnable Items
– Customized or prescription spectacles (unless defective).
– Items damaged due to misuse, negligence, or accidents after delivery.
– Clearance or sale items marked as “non-returnable.”

3. Return Process
– Contact our support team at [email protected] within 7 days of receiving your order.
– Provide proof of purchase and a description of the issue.
– Once approved, you will receive return instructions.

4. Shipping Costs
– Customers are responsible for return shipping costs unless the product was defective or incorrectly sent by us.
– Fathermatic is not responsible for lost or damaged return shipments.

5. Refunds
– Refunds are issued after the returned product has been inspected and approved.
– Refunds will be processed to the original payment method within 5–10 business days.
– Shipping fees (if any) are non-refundable.

6. Exchanges
– If you receive a defective or incorrect item, you may request an exchange instead of a refund.
– Exchanges are subject to stock availability.

7. Warranty Claims
– Products with a valid warranty may be repaired, replaced, or refunded according to warranty terms.

8. Damaged or Defective Products

– Additionally, we offer a Return/Refund Policy for damaged or defective products, with claims accepted within 3 days of the item being received. Products must be undamaged, unworn, and unused, with tags attached.

9.Contact Us
For return or refund inquiries, please contact us:

📧 Email: [email protected]